AgentDesk + Intercom
Your agent handles Intercom conversations — qualifying leads, answering support questions, and routing complex issues to the right human.
What Your Agent Can Do with Intercom
Read Access
- ✓Read inbound conversations and message content
- ✓Access visitor and contact profiles with usage data
- ✓Query conversation tags, status, and assignment history
- ✓Pull CSAT scores and conversation resolution data
- ✓Read custom attributes and segment memberships
Write Actions
- ✓Send automated replies in the brand voice
- ✓Assign conversations to specific team members or inboxes
- ✓Add tags and custom attributes to contacts
- ✓Close, snooze, or reopen conversations programmatically
- ✓Create notes visible only to your internal team
Real-World Use Cases
Instant First Response
Every new Intercom conversation gets an intelligent first response within 60 seconds — answering common questions, qualifying leads, or setting expectations for human follow-up.
Smart Routing
Your agent reads conversation intent and routes billing issues to billing, technical questions to engineering, and sales inquiries to your AEs — with full context attached.
Support Deflection
Your agent resolves FAQ-type questions automatically — password resets, plan details, integration guides — reducing ticket volume handled by humans by 40 to 60 percent.
Get Connected in 3 Steps
Connect Intercom
Install the AgentDesk app from the Intercom App Store or connect via API key. Select which inboxes your agent should monitor.
Train the Agent
Upload your knowledge base articles, product documentation, and FAQ content so your agent can answer questions accurately.
Set Escalation Rules
Define which question types should be escalated to humans, and your agent handles everything else automatically.
Ready to connect Intercom?
Setup takes under 10 minutes. Your agent starts working immediately.