AgentDesk + Twilio
Your agent sends SMS, voice messages, and WhatsApp communications at scale — triggered by any event in your workflow.
What Your Agent Can Do with Twilio
Read Access
- ✓Read inbound SMS messages and reply content
- ✓Monitor delivery status and failure rates
- ✓Pull opt-out and consent status per number
- ✓Read call logs and recording transcripts
- ✓Access conversation history per phone number
Write Actions
- ✓Send personalized SMS messages programmatically
- ✓Trigger outbound calls with dynamic scripts
- ✓Send WhatsApp messages via Twilio WhatsApp API
- ✓Handle two-way SMS conversations with reply routing
- ✓Send bulk SMS with rate limiting and compliance controls
Real-World Use Cases
Appointment Reminders via SMS
Your agent sends SMS appointment reminders 24 hours and 2 hours before each scheduled appointment, processes confirmations, and flags no-responses for your front desk to call.
Lead Response via Text
When a new lead submits a form, your agent sends a personalized SMS within 60 seconds — before any competitor can reach them — and continues the conversation until a meeting is booked.
Payment Reminders
Overdue invoices trigger an SMS reminder sequence from your agent — professional, timed, and automatically halted when payment is received.
Get Connected in 3 Steps
Connect Twilio
Add your Twilio Account SID and Auth Token. Configure the phone numbers and messaging services you want your agent to use.
Set Message Templates
Configure message templates for each workflow — appointment reminders, lead follow-up, payment reminders — with dynamic personalization fields.
Activate Sequences
Your agent sends and manages SMS conversations automatically, with full delivery tracking and opt-out compliance built in.
Ready to connect Twilio?
Setup takes under 10 minutes. Your agent starts working immediately.