AgentDesk + Zendesk
Resolve support tickets faster. Your agent triages, drafts, and resolves Zendesk tickets using your knowledge base — without your support team burning out.
What Your Agent Can Do with Zendesk
Read Access
- ✓Read new, open, and pending Zendesk tickets with full thread
- ✓Search knowledge base articles for relevant resolutions
- ✓Access customer profile, history, and prior tickets
- ✓Read CSAT scores and ticket satisfaction trends
- ✓Monitor SLA breaches and escalation queues
Write Actions
- ✓Draft and post public replies to tickets
- ✓Add internal notes for team context
- ✓Tag, categorize, and route tickets to correct teams
- ✓Change ticket status (open, pending, solved, closed)
- ✓Escalate urgent tickets with full context to senior agents
Real-World Use Cases
Tier-1 Ticket Resolution
Your agent reads every new Zendesk ticket, searches your knowledge base for a match, and sends a resolution — solving 60–70% of tickets without a human agent ever opening them.
Smart Routing & Triage
Complex or emotional tickets are automatically triaged by your agent: tagged, prioritized, assigned to the right team, and annotated with suggested next steps — before a human touches them.
SLA Breach Prevention
Your agent monitors every open ticket against SLA deadlines. Tickets approaching breach get escalated, re-assigned, or responded to automatically — keeping your SLA compliance above 95%.
Get Connected in 3 Steps
Connect Zendesk
Authenticate with your Zendesk subdomain via OAuth. The integration works with Zendesk Support Suite on all plans.
Train on Your Knowledge Base
Point your agent at your Zendesk Help Center or upload your FAQ documents. It learns your resolutions and response tone in under 24 hours.
Set Triage Rules
Define which ticket types your agent handles autonomously, which it drafts for review, and which it escalates — then let it work your queue around the clock.
Ready to connect Zendesk?
Setup takes under 10 minutes. Your agent starts working immediately.